How to Submit
Use our Contact Page and mention "Complaint" in the subject or message details.
Your experience matters. We review every complaint seriously to improve patient care and service quality.
Please provide clear details so our quality team can investigate and respond effectively.
Use our Contact Page and mention "Complaint" in the subject or message details.
Include your name, contact number, visit date, and a clear description of the concern.
Each complaint is reviewed by relevant department staff and escalated when required.
We aim to acknowledge complaints within 2 business days and provide updates during resolution.
For urgent medical situations, contact emergency services immediately instead of using complaint channels.